Info Desk

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FAQs

How to get new water and sewer connection?

Visit this page for a new water and sewer connection click here

How to pay the water bill?

You may pay you water bills at the cash counter of in the following banks:

NADRA Kiosk Center
Banking Applications
QR Code
One Link
General Post Office
Allied Bank Limited
National Bank of Pakistan
Bank of Punjab
Bank Alfalah Limited
Bank Al Habib Limited
Dawood Islamic Bank
Zarai Taraqiati Bank Limited

Will WASA accept part payment of dues?

The part payment of water and sewerage bills are accepted on revised assessment, after the property owner sends an appeal to the related Revenue Office.

What to do in case of repair of defective meters?

The consumer has to send a written application to the concerned Revenue Office informing about the repair of the meter along with a payed challan for meter testing. The charges for meter testing depend on the size of meter.
If the meter is found defective, on the orders of the Revenue Office, a new meter is installed by WASA engineer. As the meter is the property of consumer, the consumer has to pay for the new meter as well.

How does WASA assess the dues if meter is faulty?

The demand will be raised based on your average consumption of previous six months.

Does WASA treat ground water or water from wells?

Yes, ground water or water extracted from wells is a major source of water for WASA. Treatment processes for well water involves chlorination and sometimes filtration.

Why is the water sometimes white?

Contrary to popular belief, water supply that appears cloudy is not due to excess chlorine in the water but rather due to air that is trapped in the water pipes.

How to change the consumer name on the water bill?

For change of name, the applicant will have to submit the following documents:

Attested photocopy of sale deed in favor of applicant
Attested photocopy of CNIC
Photocopy of the last paid bill

In case the sale deed is registered in favor of more than one person, attested affidavit from the others in favor of the applicant must be given along with their CNIC copy. If the property involves 3 parties since the installation of water connection, then the third sale deed copy is also included otherwise an affidavit from the applicant as an undertaking must be obtained in the best interest of WASA.

Precautionary Measures

WASA Sahiwal advises its valued consumers to follow these precautionary measures to avoid inconvenience and fraudulent activities:

WASA staff are not authorized to collect cash payments on behalf of the agency. Consumers are strongly advised not to hand over cash to any employee. WASA Sahiwal will not be responsible for such transactions.
Incidents of fraudulent cash collection by unauthorized individuals on the pretext of services such as meter replacement have been reported. Consumers must avoid making payments to any unknown person.
Water meters are replaced only on official request and approval. The authorized technician carries a verified application submitted by the consumer. Please ensure proper identification before allowing any meter replacement.
Installation of unauthorized water connections without official approval is a serious violation and may result in legal action, including penalties and proceedings under relevant laws.
Before purchasing any property, ensure that all water and sewerage dues are cleared and no outstanding bills are pending against the property.
In case of rented properties, both owners and tenants must ensure that all utility bills, including water and sewerage charges, are fully paid before possession.
If you do not receive your bill or misplace it, you can easily obtain a duplicate bill online through the official WASA Sahiwal portal.